You data would have been safe, but very unfortunately, you manually triggered an OS wipe operation. I believe I know which support request this is about, based on what has been escalated to me today. With so many GSPs out there, so few of them having real experience with the nuts and bolts of hosting, and so many of them collapsing (even big names that have been around a long time), copying others just doesn't make sense for us. When it comes to new features, we always let our customers guide us, instead of following competitors. Do some of these concerns represent things that you see other hosts doing and think generally might be good to do, but don't personally want? Please let us know your opinions directly. The centralized nature of our installs also allows us to take advantage of hardlinks, decreasing server load times. This allows their players to start playing the new version as soon as possible. Most GSPs force customers to manually log in and trigger an update check through a control panel, whereas our customers receive required updates from a central source right away, without any action necessary on their part. We update our games rapidly for customers and this has always been a competitive advantage for our customers (particularly before the advent of widespread Steam usage, when server updates were more complicated). Are you interested in such features personally? Please don't hesitate to contact us with detailed feedback on what you are looking for, or post it in your forums. In terms of TS3, we haven't heard many requests for addons that are run on our end, and customers can easily run bots and other utilities on their side, such as from a VDS or home machine. Ventrilo has been steadily declining in popularity for many years, and we have heard very few requests for version 4, which seems to mostly be a reskinned version 3, so we haven't expended much effort in appealing to Flagship to ask to be able to host it (they haven't answered our initial emails). If you are interested specifically in UT4, please make sure to let us know directly about your request and any details on how you'd like it implemented. We do support other, newer games that use the latest Unreal Engine. The UT4 pre-alpha has not been a priority for implementation here because it's always had such an early state, the game now seems to be on indefinite hiatus (possibly even canceled), and we just haven't seen many requests to add support for it yet (and the particularly small user base for that game makes it a poor gamble without customers who want it!). The UT4 pre-alpha is a somewhat older one (it's from 2014). Please give it a go and let us know if you run into a capability limitation that we can address. In terms of raw performance, capabilities, and price, our webhosting still beats out pretty much everyone else, though. We keep our webhosting in one location as a cost-saving measure and use our own control panel to also keep costs down (cPanel licensing is not cheap). We actually have the highest performance and even guarantee it - you won't find higher elsewhere! 2. Ordering options at all providers are fairly standard, but our control panel offers more power than most. We tend to be in the low to middle of the range on pricing. In terms of the concerns that you raised, 1. We are a small company and feedback goes right to the top, with important changes often implemented rapidly. We're happy to accept feedback anywhere, but please consider bringing concerns up with us directly in the future, so we can discuss them with you in more depth and potentially work with you on beta versions of new features.
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